At Ouster Water Solutions, we believe everyone deserves the cleanest, most enjoyable hot tub experience. That’s why we’re proud to stand behind our products with a promise that’s as clear as your water will be: the Gunk-Free Guarantee.

What Is the Gunk-Free Guarantee?

Our Gunk-Free Guarantee means you can try Ouster products with complete confidence. If you’re not satisfied with the results, we’ll make it right. Here’s how it works:

1. You Get the Deepest Clean or Your Money Back - If our products don’t deliver the deepest clean your hot tub has ever seen, we’ll refund your money.
2. No Returns Needed - You don’t have to worry about shipping back used products. Keep them—we want you to enjoy a hassle-free experience.
3. No Questions Asked - Whether you didn’t get the results you expected or simply changed your mind, we’ve got you covered. No explanations necessary.

Why Do We Offer This Guarantee?

We’re confident in the power of Ouster products to eliminate gunk, grime, and biofilm buildup in your hot tub. But more importantly, we’re committed to earning your trust and making your water care routine as stress-free as possible.

How to Claim Your Guarantee

It’s easy:

1. Contact our Customer Care Team via email at support@ousterwater.com.
2. Provide your order details.
3. Let us know how we can help.

We’ll process your refund promptly—no hoops to jump through.

With Ouster’s Gunk-Free Guarantee, you can soak with confidence knowing we stand behind every product we make. Your hot tub deserves the best care, and so do you.