Our Return Philosophy
Customer satisfaction is the benchmark of everything we do at Ouster Water Solutions.

100% Gunk-Free Guarantee
If you are not completely satisfied for any reason with our products, we will make it right. It's that simple. No hassle, no interrogation, no problem. 

We will credit your account 100% of the product costs. Period.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To Complete a Return
Just email us at support@ousterwater.com.

Please provide us with your name and order number.
Help us get better. If you don't mind, tell us why you were not completely satisfied. 

We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ousterwater.com.